Return&Refund Polic

Thank you for shopping with Galazil! We are committed to providing high-quality food storage and kitchen organization products. If for any reason you are not fully satisfied with your purchase, we’re here to assist you with our easy and transparent return and refund process. Please read the following policy to understand how returns and refunds work on our site.

1. General Return Requirements

We want you to be completely satisfied with your purchase from Galazil. To ensure a smooth return process, please make sure the following conditions are met:

  • Return window: Items must be returned within 30 days from the date of delivery.

  • Condition of products: Products must be unused, undamaged, and in original packaging.

  • Original packaging: All original packaging, accessories, and instructions must be included with the returned product.

  • Proof of purchase: A receipt or order confirmation number is required for all returns.

Please note, products returned after 30 days or in unsellable condition (e.g., without original packaging or heavily used) may not be eligible for a refund or exchange.

2. How to Initiate a Return

If you wish to return an item, please follow these simple steps:

  1. Contact our Customer Support Team by email at service@galazilo.com or call us at (+1) 774‑665‑6269.

  2. Provide your order number, the item(s) you wish to return, and a brief explanation of why you are returning it.

  3. Our support team will verify your return request and send you a Return Authorization Number (RAN) along with the return shipping address.

Once you have received the Return Authorization, please package the item securely and send it back to us.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect item).

  • We recommend using trackable shipping services and purchasing shipping insurance for returns. We cannot be held responsible for lost or damaged return shipments.

  • We do not provide pre-paid return labels, and shipping costs are non-refundable unless the return is due to a defect or error on our part.

4. Refund Process

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original payment method used for the purchase.

  • Refunds: Typically, refunds will be issued within 5-10 business days after the return is processed. Please allow extra time for your bank or credit card company to reflect the credit.

  • Non-refundable shipping costs: Any shipping charges incurred at the time of purchase (such as express shipping) are non-refundable, unless the return is due to an error on our part.

  • If your return is rejected due to missing or damaged items, we will notify you and offer you the option to have the product sent back to you at your own expense.

5. Exchanges

Currently, we do not offer direct exchanges on our website. If you wish to exchange an item for a different size, color, or style, please initiate a return and then place a new order. This ensures you get the exact product you want in a timely manner.

If you need help with this process, don’t hesitate to contact us, and we’ll assist you in completing both the return and new order.

6. Defective or Damaged Products

We take product quality seriously. If you received a defective, damaged, or incorrect item, please contact our customer support team immediately:

Please include your order number, photos of the damaged or defective item(s), and a description of the issue. We will arrange for a replacement or issue a full refund, depending on your preference.

7. Non-returnable Items

For health and hygiene reasons, the following items cannot be returned unless they are defective or damaged:

  • Opened or used food storage products

  • Personalized items (if applicable)

  • Gift cards or promotional codes

  • Clearance items or final sale products

8. Canceled Orders

If you wish to cancel your order, please contact us immediately at service@galazilo.com. Orders that have not yet shipped can be canceled without issue. Once the order has been shipped, it will need to follow our standard return process.

9. International Returns

At this time, we only accept returns for orders shipped within the United States. If you are located outside the U.S., please contact our customer service team to inquire about return options. We are working to expand our international shipping and return capabilities in the future.

10. Contact Us

If you have any questions or concerns about our return and refund policy or need assistance with your return, please don’t hesitate to reach out to us:

Galazil Customer Support
📧 Email: service@galazilo.com
📞 Phone: (+1) 774‑665‑6269
📍 Address: 14050 Cherry Ave, Suite R #690, Fontana, CA 92337
United States

We’re here to assist you and ensure you have the best experience shopping with Galazil!

11. Changes to This Policy

We may update this Return & Refund Policy from time to time. All updates will be reflected on this page, with an updated effective date at the top. Please check this page regularly for any changes.